FAQ

A: If you have looked through our many standard & customizable design options online, but still haven’t found what you are looking for, the best way to start the process to get a price quote is by filling out our online inquiry form  LINK FOUND HERE. 

You should also browse our instagram albums, and our trending designs page for more ideas!

Please see custom cake section for time needed for custom products.  Since we are a small shop, making everything fresh by hand, there are times of year that we have to limit how many orders we can take, so as to maintain the quality our customers expect! Custom design also may need the expertise of the owner and lead kitchen staff to consult, making it a challenge for you to “just stop in” to the bakery to get information about your custom designs, as those same individuals are MAKING those custom products and we often cannot step away from completing an order to discuss a future order!

Therefore, we stand firm that the best way to start the process to get a price quote is by filling out our online inquiry form  LINK FOUND HERE  Once we have received your submitted inquiry, our sales staff will email to let you know we are working on the request, send you some photo examples of options,  or they may call to get more information about what is important to you. As needed, elaborate or challenging designs will be handed off to the chef to evaluate and determine feasibility & pricing . Please know that we do our best to reply to requests within 24 hours of receiving your inquiry, with pricing and suggestions typically processed within 72 hours.

A: At Dessert Works we consider a “custom” cake to be a cake that is cutout into the shape of anything (ie: a car, a purse, a boat, letter or number), or any hand sculpted 3D figurine. We do make standard cutout cakes, such as  a Barbie dress, and a cross, and these photos are shown & labeled in our specialty cakes galleries. All other cakes cut into shapes are considered custom because we would need to factor how many portions you will need, along with what shape you are requesting, additional materials that may be needed, & how much time it will take us to create the desired design. This evaluation of information requires the experience of our chef/owner to determine, and so the 2 weeks minimum time we ask for really only allows enough time for any extra materials to be ordered (like Styrofoam pieces, cake jewelry or custom sized/ shaped boards), cake templates to be made to the size specifications needed, and any time consuming and or fragile elements (like hand sculpted figurines or flowers) to be made. FOR THESE REASONS WE STRONGLY SUGGEST THAT YOU START THE PROCESS OF ORDERING A CUSTOM CAKE AT LEAST 3 WEEKS IN ADVANCE. This time will allow for the collection of information from you regarding flavors, sizing, design & budget, as well as allow ample time for our chef to price out the requested design & our staff to follow up with you. We require all custom cakes are paid in full and all details are confirmed by 2 weeks before the pick up or delivery date.

Can we request a pictures of a cake we find in magazines or online from other bakeries, or inspiration materials for your decorators to work from?

A: Yes, but please be aware that all artists have their own way of doing things, as well as their own style. While we strive to make our customers happy, almost no 2 specialty cakes are alike. We are definitely willing to work with your design ideas, and welcome you to work with us to design the cake of your dreams. Please also be aware, that most designs that are not our own, are priced in a la carte fashion, requiring a minimum of 7 days notice, with most details resulting in extra charges.  If you have looked through our many standard & customizable design options online, but still haven’t found what you are looking for, the best way to start the process to get a price quote is by filling out our online inquiry form  LINK FOUND HERE. 

Are all of Dessert Works’ designs on the website, or are there more designs to choose from?

A: NO, We have too many designs to show on the website! We have numerous portfolios in our store for you to browse through, and we are also constantly updating, and adding to our portfolios.

What is included in the menu price shown?

A: Your choice of Vanilla Buttercream, Chocolate Buttercream or fresh whipped cream frosting, with your choice of Buttercream flowers in white or pastel color, festive chocolate adornments, simple celebration and  birthday balloons are all included in the menu price. Click here to see our standard cake menu.

What / why are there upcharges?

A: Additional charges are added to the base menu price of our cakes based on the level of difficulty, or time things take to produce. Number of colors are frequently factored in, as multiple colors generally take more time to make and apply. When customers choose to order designs, item by item to create their own “custom” designs, it takes quite a bit of time to take & enter the order, then produce those orders, as every one of our “custom” cakes are different!! The level of talent a decorator needs to have to produce the design chosen is also considered.

If a design can only be produced well by 1 or 2 of the lead decorators, we need to charge more, as their time is in high demand!

A: Usually the answer is no. Most of our new customers are coming to us because they have heard great things about our cakes, or have read reviews online. Those testimonials are commenting on our standard cakes, cakes filled with mousse, the way we think our cakes should be eaten, so trust us, and order it with mousse!

We do make a few cakes that we offer unfilled for example our baby’s first birthday smash cake, or our mini princess doll cakes. There have been other occasions when we have created custom cakes for customers who may have allergies to mousse, but since we consider these instances unusual we require the same time as a custom cake.

A: Anytime you or a member of your party has an allergy, you should tell us before placing your order.

We are a PEANUT FREE facility, but we do use Almonds and Pecans, with other tree nuts seasonally. Our culinary team members are VERY aware of the severity of allergies & so we work with nuts away from other orders. IT IS IMPERATIVE that we inform you we do have nuts in our facility, and there is a chance of cross contamination, however we clean and sanitize our equipment between projects . The BEST way to avoid contamination is by ordering products in advance! SOY allergies: we do not use soy oil in any  products. Some candy decorations may contain partially hydrogenated soybean oil. The only other form of soy we have is Soy Lecithin (which is in most chocolate products).

If you have a soy allergy, we invite you to inquire with us what products are safest for you to order. 781.708.9088

A: Available every day, in our store, we have the following Gluten Free options:

• Our Flourless chocolate cake, available in a 9 inch cake or by the slice. Rich, dense chocolate cake glazed in creamy dark chocolate ganache & decorated with festive chocolate adornments click to order
• Our Keylime tart, available in an 8 inch size or by the slice. Classic key lime filling in an Almond,  coconut & candied ginger crust. Decorated with fresh whipped cream.
• Chocolate dipped Coconut Macaroons, $15/ dozen
• Our Chocolate “Nothing” cupcakes or cake

For our Dairy Free and Gluten Free options available in store, we have 8 inch “Nothing” cake available . (we also have a pack of 3 cupcakes in our store daily) We keep these cakes frozen, to ensure freshness, and avoid cross-contamination, so please allow at least 6 hours time for the cakes to fully defrost. (We are happy to “temper” your cake for you by request, if you call us in advance.) Our cake is a delicious moist chocolate cake, filled & frosted with a vanilla  frosting (which is an old fashioned, sugary frosting). The recipe is completely dairy free, including no egg products. For immediate sale we have the option of frosting stripes design. With 1 weeks advance notice, we can make the cake available in any size cake with many designs available. Please call us 781 708 9088, or you can CLICK here to order a standard one today!

A: We have so many great offerings, it really depends on what the cake is being used for & what season.

Most popular choices: Fresh Strawberries & Cream, Lemon Raspberry, Classic Chocolate, Day & Night or Vanilla Chocolate, Ripe Red Raspberry and Red Velvet

For children: Children like simple, plain cakes typically combinations of vanilla & chocolate. French Vanilla, Marble cake with vanilla or chocolate mousse, Boston Cream Pie, or Vanilla Chocolate Dolce de Leche is a simple flavor but a bit sweeter than most of our cakes, so kids tend to like it.

Rich & Decadent: Classic Chocolate, Chocolate Vanilla, Chocolate Cappuccino and Red Velvet

Lighter Flavors: Boston Cream Pie, Dolce de Leche, Ripe Red Raspberry, Cappuccino Torte, Lemon Citrus, Lemon Summer Berry, Fresh Strawberries & Cream and Casata Rum

A: No. At Dessert Works we don’t use any fondant, we use what is called rolled chocolate.

Rolled Chocolate is used like fondant but it tastes much better! White & color chocolate is made from & tastes like white chocolate, while any shade of brown or black is made from & tastes like dark chocolate. The majority of our cakes are actually designed in Italian meringue buttercream, with some design elements created with the rolled chocolate. We do offer Rolled chocolate as a covering, or frosting on a cake if you’d like, but it is considered an upcharge.

A: Regardless of whether you have ordered a standard, specialty or custom cake, all of our cakes need to be kept refrigerated up until 2-3 hours before it is served. (There are a few exceptions, our confetti cake, cookies & cream cake, dairy free chocolate cake & most cupcakes, which should be left out of refrigeration for a minimum of 3-4 hours). Our cakes are typically frosted in buttercream, and we think the cakes taste best at room temperature, however the fillings inside of the cakes are made with fresh cream & eggs, and so cannot be left out for extended periods of time. If you opt to have fresh whipped cream frosting, your cake MUST BE KEPT REFRIGERATED

To Transport: we always suggest the cake travel on the floor of the vehicle or on a flat surface like the trunk. In hot weather, we strongly suggest the cake travel in an air conditioned vehicle, and for long trips, YOU take the extra precaution to block any sun from coming in the window where the cake will be sitting. For smaller cakes, you can use a cooler, with ice packs to ensure a cool ride!

Does Dessert Works offer delivery?

A: We can deliver, but always charge for delivery. Delivery charge minimum is $40 and we figure out delivery charges based on mileage and travel time from our shop. All deliveries require the products are paid in full prior to delivery, and our minimum delivery window is 2 hours . Since there is high demand for our products, that request delivery, please understand that delivery is subject to logistics, & timing there are times when we maybe booked to capacity. 

You will be asked for your guest arrival time , as we would like the cake to be moved as infrequently as possible, therefore our goal is to arrive before guests arrive so the cake can be placed on display, and sit out at room temperature before it is eaten.

A: We typically have a limited selection of Mini Pastries & cake pops available in our store, our selections may vary, and we sometimes sell out, so we encourage you to order in advance. We are able to fulfill most requests with 48 hours’ notice, and can often put together an assortment with less time.

Mini Pastries are ordered by the dozen if specific types are requested, (i.e., 1 dozen fruit tarts) or as a chef’s choice assortment. Price is $21 per dozen, and are presented in a box. (LINK TO PASTRY LIST)

Chef’s choice assortment means we select 6 to 8 varieties of pastries to make however many dozen you would like. We are able to accept allergy requirements, such as no nuts, allergy, or special requests, such as please include canolli.

If you would like a platter of Pastries there is a charge for the platter, and we have 3 sizes available. (LINK TO INFO)

A: YES! We make a butter, shortbread cookie hand decorated with royal icing. We always carry some cookies in our store, but the designs are typically geared towards kids. We often make custom cookies, in many themes, such as baby or bridal showers, birthdays and weddings. Designs and prices vary, but starting price is usually $6.50 *each for a cookie that is usually approximately 4 inches.

*Custom cookie orders require a minimum of 1 dozen cookies & at least 7 days’ notice.